ArdSaor

Support

Get support for ArdSaor Atlassian governance apps. Email the studio and we’ll get back to you inside the response windows below.

Hands-on help for AI Clearance rollout, Access Evidence support, and current documentation questions.

Attach links or screenshots—just strip out sensitive data first.

Hours & targets

  • Hours: Monday–Friday, 09:00–18:00 GMT (ex. Irish public holidays).
  • Active app support: First response within 1 business day.
  • Discovery & general enquiries: First response within 3 business days.

What to include

  • Product or idea you’re contacting us about.
  • Steps to reproduce, including URLs or issue keys (no sensitive data).
  • Expected vs. actual outcome.
  • Any relevant screenshots (scrub personal data first).

Feature requests & interviews

Feature requests flow through the same inbox. If it’s a fit we’ll propose a short product call, route it into the relevant app backlog, or suggest alternatives.

Evaluator and rollout support

ArdSaor’s current product focus is AI Clearance, with Access Evidence maintained in support and monitoring mode. Here’s how we partner with admins and reviewers:

  • AI Clearance: rollout guidance for Jira-admin governance, JSM intake, approvals, audit logs, and optional Okta or Microsoft Entra connector setup.
  • Access Evidence: support for existing access-review workflows, evidence exports, and maintenance questions.
  • Reference app docs: older ArdSaor app pages are kept for support/reference; contact us before treating them as active install guidance.

App documentation

Current product docs are separated from older reference docs so administrators can avoid stale install assumptions.

Current product docs

Reference docs

FAQs

Which product is active now?

AI Clearance is the primary current product. Access Evidence remains supported, while older app docs are reference material unless re-promoted.

What does it cost?

Marketplace pricing is published with each active listing or rollout agreement. Reviewer and evaluator support is handled through the support inbox.

What is Forge?

Forge is Atlassian’s cloud app platform. It keeps customer data inside Atlassian’s infrastructure and enforces fine-grained permissions.

Need something not covered here? Email and we’ll point you in the right direction.